Description
Roles:
Client Advocate: Primary contact for customers, ensuring their needs are met.
Onboarding Specialist: Guide customers through setup and training.
Engagement Champion: Drive satisfaction, adoption, and retention.
Product Expert: Know FieldAx inside out to offer solutions.
Liaison: Connect customers with internal teams for issue resolution.
Responsibilities:
Onboarding & Training: Ensure smooth setup and effective use of FieldAx.
Support & Issue Resolution: Address customer concerns promptly.
Relationship Management: Build strong customer connections through regular check-ins.
Optimize Usage: Provide insights to help customers get the most from FieldAx.
Renewal & Upselling: Manage renewals and identify growth opportunities.
Feedback & Churn Prevention: Gather feedback, prevent churn, and drive loyalty.
Reporting: Track success metrics like satisfaction, retention, and adoption.